Ecobank Ghana Launches Contact Centre
ECOBANK GHANA’s quest to offer convenient electronic services to its valued clients through internet banking, e-statement and e-alert, among others on Tuesday enjoyed another boost when the bank launched its Contact Centre in Accra.
Samuel Ashitey Adjei, Managing Director of Ecobank Ghana, in a pre-launch speech, said technological advancement and globalization demand effective channels of communication between any world class institution such as Ecobank and its clientele; hence, the introduction of the 24/7 world class centre that is equipped with state-of-the-art technology.
The centre, which is managed by competent, well-trained and results-oriented online customer service and sales officers, is headed by Patricia Sappor.
In addition, reduction time and transportation cost to Ecobank’s various branches and the contact centre would ensure that its clients had access to the bank at their own convenience to derive the same benefits through face-to-face transaction.
“The Ecobank Contact Center provides blended services, including inbound and outbound interactions that cover services in respect of information on accounts, transactions, products and other services of the bank as well as offering support for online services such as ATM Cards and internet banking,” Mr. Adjei emphasized.
“The centre will also enable actively the tele-market for its products and services. We believe our Contact Centre is the voice of our customers and the voice of the bank and will enable us to gain greater efficiency, improve or provide better customer service and give the bank a competitive advantage,” he added.
Patrick Akinwuntan, Managing Director of eProcess International, in a goodwill message said, “As we grow our network, which now covers 28 countries in Africa, France, Dubai and South Africa, we will continue to remain the bank of choice for our customers.”
He continued that the Ecobank Ghana Contact Centre is a flagship one within the group since it also provides support to other centres of the bank in Cote d’Ivoire, Nigeria, Kenya and Cameroun.
Adegboyega Ojora, a board member of the bank, who was the guest of honour at the ceremony, in a speech, noted that the contact centre would offerthe bank an opportunity to receive feedback from its clients, adding that the bank would make continuous improvement in its total service delivery.
“Ecobank will continue in its quest to deliver services with speed and accuracy, coupled with the requisite courtesy and professionalism to generate the needed positive customer experience.
We encourage all our clients and potential ones to contact our contact centre on 021-213999 or on toll free number 080030000,” he added.